Puget Sound SIGCHI is a non-profit local chapter of the Association for Computing Machinery (www.acm.org) Special Interest Group on Computer-Human Interaction (www.sigchi.org), serving the Puget Sound region's user experience professionals.
Getting Stakeholders Involved in Agile User Research:
The RITE+Krug Method
Presented by Jen McGinn and Ana Ramirez Chang from Oracle
Thursday, December 5, 2013, 6:30–8:30pm
Agile design and development teams need feedback – fast. So what can a researcher do? There’s no time to recruit, or create click-throughs, or even take a week to analyze the results, even if you could run a usability test. A lot has been written on Agile, but most of what’s been written on user research in Agile either borders on co-design or relies on RITE (Rapid Iterative Testing and Evaluation) testing, which by definition can take a week or two to execute, and no way to predict when you’ll be done.
In this talk, we’ll engage the audience by asking what the biggest challenges have been to them and hearing how they have met those challenges. Along the way, we’ll examine the relevant papers and books on Agile UX, discussing the pros and cons of using those methods for conducting user research for an Agile team. Next, we’ll go into detail on a new method for conducting user research on Agile teams, published in the Journal of Usability Studies in May, 2013. This method solves many of the problems of traditional RITE testing, and gets user feedback on prototypes FAST – feedback sessions are conducted and reported out in 1 to 2 days, allowing for rapid feedback to Agile design teams, while actively engaging the development and Product Management teams.
Nope, this isn't rocket surgery, it’s RITE+Krug, a hybrid method that brings the best of both method to the Agile team, and leaves everyone wanting more – more research that is.
About Jen and Ana
Jen McGinn, co-creator of a new lightweight combination of methods for usability testing in Agile environments, currently works as a Senior Manager of User Research at Oracle in Burlington, MA, where she’s encouraged to try new things. Jen is leading the user research for http://cloud.oracle.com/, and previously led the research for Java and Oracle Social Network. Prior to Oracle, she worked as a user researcher for Nokia, and as a designer and user researcher at Sun Microsystems. Jen holds an MS in Human Factors in Information Design from Bentley University and a BS in Information Systems from UMBC.
Ana Ramírez Chang, the other co-creator of a new lightweight hybrid method for usability testing in Agile environments, currently works as a Senior User Experience Designer at Oracle in Broomfield, CO. She is currently on a UX consulting team within Oracle where she promotes UX design, user centered design, and performs heuristic evaluations. She draws on experience from four years as the lead user experience designer for the Oracle Social Network. Ana holds a PhD in Computer Science with a specialization in Human Computer Interaction from the University of California at Berkeley and a BS in Computer Science from Carnegie Mellon University.
Meeting Date & Time
Thursday, December 5th, 6:30-8:30PM
6:30 PM - Light dinner and networking
7:00 PM - Introductions
7:10 PM - Speaker presentation
8:00 PM - Q&A
Mercer Slough Environmental Education Center, 1625 118th Ave. SE
Bellevue, WA 98005
All parking spots at the Mercer Slough Environmental Education Center are open for us to park that evening.
As usual, our monthly speaker meetings are free and open to the public.