Hello. If you are interested in this contract position then please send your resume to tyrel.lucke@compucom.com. Thank you.
Usability Assistant (#37005)
Location: Redmond, WA
Start: ASAP
Position Type: A- contract
Contract Length: 5+ months
Work Shift: Mon – Fri, 8 to 5 PM, plus some evenings and weekends to meet with users
Work Space: OS Research
What group is your team a part of? Please explain the primary function of your group. This group does all the product planning and user research for large OS product.
What is happening in your team to create this need? Scaling out an ongoing field research project on usage of the large OS product.
What will the work schedule be for this position (e.g. M-F 8-5, no remote work)? Also included in the job description below. Variable hours including evenings and weekends. Will need to have a car to get to participants' locations, all within 1.5 hours of Redmond.
You will be involved with the execution of field research and assisting with qualitative data analysis under the supervision of a User Researcher or Manager. Your primary focus will be conducting 2 hour field research visits in customers’ homes (1 or 2 per day – scheduled during the work week, evenings, and weekends based on customer availability) which are located within 1.5 hour of Redmond. Following the provided protocol, you’ll be responsible for capturing detailed notes on the customer’s feedback and capturing high quality video and still pictures from the visit. On the same day of the visit you’ll summarize the data into the format requested, providing summary observations and comments, including capturing feedback from team members who accompany you. As appropriate you’ll need to discuss these findings with relevant team members. You’ll also be assisting with compiling survey and other data collected between visits, doing qualitative data analysis, organization and visual presentation of assets from field visits, including data collected by other researchers. You will also be involved in initial phone screens and interviews to recruit customers to participate in the field visits.
QUALIFICATION
Minimum of 2 years related experience in user research and usability testing for software.
Demonstrated experience interacting with customers and collecting data in a field environment.
Ability to perform independent research and summarize data, as well as working as a member of a team.
Excellent communication skills are required; both written and verbal are essential for interactions with both customers and product team.
A passion for user-centered design and the user experience of software, and a thorough knowledge of the process.
Ability to meet deadlines in fast paced environment.
Experience with usability recording/note taking using tools such as OneNote, Excel, Word, and PowerPoint, or demonstrated ability to learn new tools quickly.
Master's Degree in Psychology or Human Factors or a related field is preferred.
Please list your TOP required skills that candidates must have.
· Minimum of 2 years related experience in user research and usability testing for software.
· Demonstrated experience interacting with customers and collecting data in a field environment.
· Ability to perform independent research and summarize data, as well as working as a member of a team.
· Excellent communication skills are required; both written and verbal are essential for interactions with both customers and product team.
· A passion for user-centered design and the user experience of software, and a thorough knowledge of the process.
· Ability to meet deadlines in fast paced environment.
· Experience with usability recording/note taking using tools such as OneNote, Excel, Word, and PowerPoint, or demonstrated ability to learn new tools quickly.
· Master's Degree in Psychology or Human Factors or a related field is preferred.
If you are interested in this contract position then please send your resume to tyrel.lucke@compucom.com. Thank you.
