Job Description: Director UX, Full time
Contact-Cammy Vasquez
cvasquez@whitepages.com Twitter: @cammyv
Location: Downtown Seattle.
Company: WhitePages.
www.whitepagesinc.com
We're looking for a leader in UX to inspire and direct a talented, A+, agile UI team for a mass adopted consumer site! We need someone who can drive both true functional & creative design coupled with great vision and strategy who loves rolling up their sleeves and getting in the trenches! If your innovative and passionate about designing great products then bring your talent and be ready to be a game changer!
The Director, User Experience (UX) is the lead user advocate and usability expert for WhitePages web and mobile properties. The Director UX will lead a team of information architects, interaction designers, designers, and usability engineer(s) in creating fantastically simple, industry-leading products and services. The Director works closely with other members of the Product department, Ad Sales, Business Development, and Engineering teams to ensure that our products and services strike the right balance between user experience, profitability, business growth, time-to-market, and innovation. The Director UX will need to think both strategically and tactically to support both long term and short term company goals, and roll up his/her sleeves to contribute directly on agile sprint teams.
Job Responsibilities • Leads team in providing design from concept through project execution, including user stories, wireframes, prototypes, user interface specifications, and final graphics
o Design output will be in varying forms, including web graphics, flash, basic html/css, interactive demos or prototypes, and in-house and external collateral
• Provides leadership and coaching to the user experience team, including ensuring that they understand key business drivers and requirements, and can make appropriate trade-offs between user and business needs when necessary.
• Recruits and develops “A” caliber talent
• Acts as an individual contributor (interaction designer) on one or more sprint teams
• Understands and applies user centered design best practices and techniques.
• Evangelizes the importance of human factors, user feedback, and data-driven decisions in designing the end-to-end user experience. Acts as a brand steward by championing our brand in all of our customers’ experiences.
• Works with the usability engineer to provide goals and concepts for usability testing and market assessment, and manages the usability and market research budget. Ensures that insights from testing are shared throughout the company, and are quickly incorporated in our products.
• Ensures consistency and best practice design across the product lines and business units. Builds style guidelines and works with development to create reusable design elements.
• Works collaboratively and iteratively with engineering, business owners, and executive team. Incorporates input from multiple stakeholders while pushing back when appropriate based on user research, data, brand, and design principles.
• Advocates iterative releases and live site testing, and embraces the philosophy that it’s OK to fail (fast). Uses data from testing to minimize risk and improve product performance.
• Balances creativity with consistency, and factors in development efficiency and site performance when developing designs.
• Seeks opportunities to maximize advertising revenue and conversion rates while also maximizing user satisfaction. Discourages either/or thinking between business and consumer needs.
• Communicates evolution of design ideas clearly, consistently, and effectively to a variety of audiences and skill sets. Articulates design concepts and prototypes, communicating the "vision" in a variety of ways: visually and verbally.
• Manages milestones, deadlines and scheduling for multiple simultaneous projects, keeping the team up to date with progress and decisions.
• Maximize long-term company profitability through improvements to usability and net promoter score (NPS)
• Actively engages in strategic planning and company / cultural leadership
Skills
• 7+ years of experience as user experience professional or human factors engineer with demonstrated ability to improve business performance and user satisfaction
• 5+ years working on large scale (10MM+) consumer-facing web sites. Experience building interactive web (2.0) technologies a plus.
• 4+ years effectively leading a team, and developing the people on the team to become better user experience professionals
• Demonstrated ability to bring products and services to market quickly and make appropriate cost/user experience trade-offs
• Personal interest in / early adopter of web2.0 consumer services, social networks, search and other relevant areas
• Experience running Usability Testing and User Interface prototyping
• Demonstrated skill in designing usable web sites and an obvious strong visual design sense
• Must be skilled with Photoshop, Visio and standard MS Office tools. Familiarity with HTML/CSS and web design tools is a strong plus
• Experience with live web site testing highly desired (e-commerce or viral web experience is a plus)
• Experience with agile development highly desired
We're always looking for bright, ambitious, talented people who share our values. * We're on a mission. We're passionate about this once-in-a-lifetime chance to revolutionize how people connect.
* Work with the best people. We have big things to accomplish. To succeed we must hire, develop, and retain the best people.
* One mission, one team. We encourage passionate debate and then unite in execution.
* Work and play hard. We take our work seriously and ourselves lightly. We love what we do and have fun along the way.
* We love to win and really, really hate to lose. We set aggressive, obtainable goals and hold ourselves accountable for achieving them.
* We're entrepreneurial. We think big and act small. We see the big picture, yet act frugally and quickly. We're smart risk-takers and we loathe bureaucracy.
WhitePages is an equal opportunity employer!