Did I miss my bus?! A case study of Sound Transit and the rider experience with Ian Wyosnick

  • 23 Jun 2016
  • 6:30 PM - 8:30 PM
  • Uber Seattle, 1191 2nd Avenue Suite 1200, Seattle, WA 98101

Seattle has experienced rapid economic and population growth over the last few years that has put an exceptional strain on the regions’ roadways, with congestion nearly doubling in the last four years. As a result, more residents have turned to public transit as their primary means of travel and large investments are being made to improve and expand infrastructure. Of equal importance is improving the experience current riders have when using public transit and also improving accessibility and reducing barriers for new, disabled or disadvantaged riders.

In this session, Ian will talk about research Anthro-Tech performed with Sound Transit to understand how digital signage displaying real-time information fits into the rider journey. He will highlight methods used to perform this research, present a set of best practices for using digital signage with real-time information, and describe a model of rider behavior that serves as a blueprint for future innovations in the rider experience.

About Ian

Ian Wyosnick is a User Researcher at Anthro-Tech where his emphasis is research and design for social benefit. He has extensive experience working with public institutions and transportation agencies. Ian also specializes in projects focusing on service design, wayfinding, digital signage and kiosks, and bridging technology into the physical world from the virtual one. Ian recently graduated from the HCDE program at UW, which he used as a bridge into UX from his previous career in structural engineering and architecture.


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