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  • 11 Jul 2016 2:20 PM | Anonymous member

    Usability Researcher

    Location: Bellevue, WA

    Start: Beg of AUG

    Position Type: Contract

    Contract Length: 3 months to start, possible to extend

    Work Space: Field research around conferencing software

    Pay: $ DOE

     

    We are looking for a Contractor User Researcher with strong skills in experimental research design and experience translating user data into actionable product insights. The role primarily involves conducting customer site visits, and using Agile UR methodologies. User Researchers are responsible for the quality of the Windows product throughout the entire product cycle, beginning with gathering customer & competitive insight, translating those insights into design opportunities, then iterating and validating the product direction through research.

     

    Qualifications:

     

    - A minimum of an BSc. in Social, Cognitive, Behavioral or Experimental Psychology or equivalent industry experience.

    - Experience designing and running original experimental research

    - Ability to understand and articulate the underlying behavioral or cognitive cause for a usability issue with a product

    - Experience delivering usability data to influence interaction, visual and motion design

    - Ability to visualize data and customize presentations for various non-research audiences

    - Ability to inventory and evaluate the competitive landscape for a product

    - Ability to work as part of a cross-functional team with limited supervision

    - Strong oral and written communication skills

     

    Work related experience in Human Machine Interaction or Usability required. Demonstrated skill in collecting and analyzing human behavioral data required. Excellent communication skills required. Must be able to work independently or as part of a team. Experience in project management preferred.

     

    --Applications and Services

    --Design researchers for business user experience. Looking to bring someone on to supplement their research gathering. It will be going out to potential customers, learning about which products they use, why they’re using them, what they need, then potentially evaluating our new product.

     

    --8-5, 9-5 sometimes later (9AM-6PM). Including 5 hours of OT per week.

    --Preparing for a study; meeting with program managers, getting clarification on needs that they have, then consolidating. Then write a research script to elicit answers from participants. Scheduling time to go and see participants or having them come to the lab. Possibly working on concurrent studies that took place a week ago just writing up notes. Potentially meeting with sponsor or other stakeholders to review programs.

    Running studies – 60%; 20% writing notes; productivity tasks; 20% emails and meetings

    --The sponsor and contractor will be sitting in close proximity of one another and will have everyday interaction with sponsor. Will have a biweekly or weekly sync for 30 minutes

     

    1              Background in design own research; experimental design – Ideally 5 years of experience; lab studies

    2              Conducting site visit; ethnography – One year conducting site visits

    3              Project management experience. Manage multiple deliverables at the same time – At least one year of experience of managing multiple projects

     

    --Needs to have at least 5 years of lab studies (experimental design experience)

    --Performance indicators: Report writing cadence; run a study within 3 days a summary could be out; within a week full write up is done of the study; if presentation go well - So that stakeholders can feel convinced that this is someone who instills confidence; good quality results/research

    --Yes, Minimum of BSC – Social, Cognitive, Behavioral, or Experimental Psychology

    --Disqualifiers: Candidates that don’t have experimental design or lab studies experience, site visits or PM experience will be automatically disqualified.

    --Best Candidate:

    1 -Background in design own research; experimental design – Ideally 2 years of experience; lab studies

    2 -Conducting site visit; ethnography – One year conducting site visits

    3 -Good character or personality fit; important with researchers, academic background


    If interested please send your resume to tyrel <dot> lucke <at> compucom <dot> com. Thank you.

  • 27 May 2016 1:29 PM | Anonymous member
    Hello. If you are interested and qualified in this position then please email your resume to me at tyrel<dot>lucke<at>compucom<dot>com.I look forward to hearing from you.


    User Researcher (contract)

    Location: Redmond, WA

    Start: ASAP

    Position Type: Contract

    Contract Length: 6 to 12 months, likely to extend

    Work Space: UR on consumer, handheld products


    We are looking for an experienced (minimum of 2-3 yrs of work) User Researcher to join the group. For this position, the person must be comfortable driving projects independently, scoping out research needs, and proposing methodologies to answer research questions. The range of research for this position would include both software and hardware evaluative studies that would involve content that is in the early stages of development (i.e. Prototypes) all the way up to final product. Experience executing product benchmark studies and comparison studies is highly desired.

    In addition to executing research we are also looking for a candidate who can be a strong customer advocate for any product or area they are assigned to, and also have an ability to work well with others (and influence others). Being able to create compelling visual presentations to communicate results would be a plus, as well as the ability to synthesize research findings into best practices, and guidelines documents.

    An understanding in ergonomics, comfort and hardware usability would be ideal, but not required. An advanced degree in Human Factors, Psychology, HCI, Ergonomics etc. is strongly recommended.

    Hello. If you are interested and qualified in this position then please email your resume to me at tyrel<dot>lucke<at>compucom<dot>com.I look forward to hearing from you.

  • 12 Apr 2016 1:17 PM | Anonymous member

    As a member of Fluke Corporate Design, the UX/UI/Interaction Designer will design, specify, and validate functional and intuitive user interfaces for Fluke Industrial, Fluke Calibration, and Fluke Biomedical products; and apply user interaction and brand standards to existing and new products and services.

    PRIMARY RESPONSIBILITIES:

    • Interact with Product Planners/Product Managers to understand and refine user requirements and address UI issues.

    • Conceptualize and communicate physical and graphical UI designs in the form of storyboards, wireframes, or click-through prototypes.

    • Review UI designs with peers in User Interaction and Industrial Design teams and with project team leads.

    • Plan, coordinate, and conduct interviews, contextual inquiry, concept validation, or usability testing.

    • Analyze user workflows, study results, or user feedback and make recommendations.

    • Work closely with Front-End Software Engineers to formalize and implement UI designs.

    • Participate in professional organizations to keep current on best practices and help with continuous improvement of the UI process as practiced by Fluke.

    • Maintain and improve UI design standards.

    • Perform other related duties as assigned or required by the Corporate Design Group.


    For the full job description, required/desired qualifications, and to apply, look for ID/keyword FLU002970 at http://en-us.fluke.com/company/careers/


    Fluke Corporation is the world leader in the manufacture, distribution and service of electronic test tools and software. We are a dynamic market leader with sound financial health. Fluke has achieved the number one or number two position in every market in which it competes. The Fluke brand has a reputation for portability, ruggedness, safety, ease of use and rigid standards of quality.

  • 25 Jan 2016 3:56 PM | Anonymous member

    The Department of Human Centered Design & Engineering (HCDE) at the University of Washington invites applications for one full time (100% FTE) Lecturer or Senior Lecturer position.

    HCDE is in the process of expanding our programs at both the undergraduate and master’s levels. While we have need for expertise across all of our topics, we are seeking individuals with experience teaching ideation techniques, user-­centered design processes, interaction design, prototyping, user research methods, visual design, information visualization, and/or project-­based learning.

    The position requires a PhD or Masters degree in a field related to Human Centered Design or HCI, or significant work and/or teaching experience in the field of Human Centered Design or HCI. Preference will be given to candidates with a passion for and demonstrated excellence in teaching in the UX and HCI disciplines.

    We anticipate an initial 2-­3 year appointment period. Lecturers are reviewed for renewal at the end of each appointment period. This position is a 9­ month academic year appointment as a voting member of the HCDE faculty. The appointment will begin August 2016. The level of appointment and compensation will be commensurate with the applicant’s qualifications.

    University of Washington faculty engage in teaching, research and service. The successful candidate will join a vibrant faculty conducting interdisciplinary research in human­-computer interaction and the design of sociotechnical systems. Current faculty research includes work in infrastructure studies, human­-computer interaction, research through design, health and behavior change, visualization, computer-­supported cooperative work, crowdsourcing, computer-­mediated communication, ICTD, engineering design, scientific collaboration, emerging communication technologies, human centered data science, visual analytics, and engineering education. The department is the home of dynamic, collaborative faculty labs, and faculty members regularly collaborate with colleagues in Computer Science and Engineering, the Information School, and the School of Art. Faculty members also routinely engage in research projects with affiliates from the region’s noted high-­tech industry. Seattle is home to many prominent technology companies, along with a robust startup and global health community.

    University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

    Review of applications will begin March 1, 2016. To apply, send (1) a letter of application, (2) current CV, (3) statement of teaching philosophy and documentation of teaching effectiveness, and (4) complete contact information for three references. If you wish, you may include a teaching portfolio. Submission of application materials should be addressed to Dr. Liz Sanocki, Lecturer Search Committee Chair, at hcdesrl1@uw.edu.

    For questions regarding this position or possible disability accommodations, please address questions to Robin Donovan (at hcdesrl1@uw.edu) or Liz Sanocki (at esanocki@uw.edu)

  • 15 Jan 2016 11:58 AM | Anonymous member (Administrator)

    Title: Senior Visual Interface Designer
    Contract: 3+months (renewed quarterly)
    Location: San Jose, CA

    Please send resume to jacklyn.ho@experis.com to be considered.

    DESCRIPTION: Cloud Collaboration Design Studio is seeking a Senior Visual Interface Designer who possesses a passion for great design, a superb aesthetic sense, an exceptional eye for detail, and a deep appreciation for simple solutions to complex problems.
    The Senior Visual Interface Designer is a key player in determining the future design language of our portfolio of product applications (Spark, WebEx, Jabber). We are looking for a visionary designer who is ready and able to set the bar for user interface design.

    OVERALL RESPONSIBILITIES:
    Envision Understand the product requirements and translate complex interaction challenges into a simple and elegant visual interface solution.
    Drive Be the diplomatic leader in the visual design for the product in every phase of the development lifecycle, ensuring the visual quality of our products based on the web, mobile, and desktop platforms.
    Design Create design concepts and produce pixel-perfect comps. Contribute in providing specifications and final assets when necessary.
    Collaborate Work in partnership with cross-functional team members, as well as mentor fellow visual designers.

    DESIRED QUALIFICATIONS & EXPERIENCE:
    Minimum of 5-7 years of industry experience in interface or visual interactive design
    Understanding of interface design best practices for the web, mobile (iOS and Android), and desktop platforms
    Capability to assess technology constraints and opportunities and adjust design approaches accordingly
    Effective problem-solving abilities
    Excellent interpersonal and communication skills, as well as the ability to work independently
    Proficiency with Adobe Creative Suite and an understanding of Sketch, Zeplin, Keynote, InVision and other design and prototyping tools
    Degree in visual design, human factors, or interaction design (or equivalent experience)
    Bonus:
    Experience in designing interfaces for enterprise applications
    Basic knowledge of design languages for the web, desktop, and mobile platforms
    Motion graphics skills for quickly communicating new ideas about interactions and animations

    Job Seekers must meet the minimum requirements outlined. Use the comments section on the Job Seeker profile to document how each meet or exceed these requirements:

    Minimum Requirements:
    1. Minimum of 5-7 years of industry experience in interface or visual interactive design
    2. Understanding of interface design best practices for the web, mobile (iOS and Android), and desktop platforms
    3. Capability to assess technology constraints and opportunities and adjust design approaches accordingly

    Desired Skills:
    1. Experience in designing interfaces for enterprise applications
    2. Basic knowledge of design languages for the web, desktop, and mobile platforms

    Additional role, initiative and group information: This position is a combination of both visual design and mobile design. Ideally seeking applicants with both experiences.
    Also looking for applicants with more visual design experience versus indirect design

    Create and be accountable for the user interaction model, workflows, information architecture, prototypes, and guidelines for user interfaces.Develops design concepts and user interface designs.Conduct user and design research including: usability studies, ethnographic field research, user surveys, prototype testing, competitive product analysis, and latest industry & design trend research. 7 years of experience are required.

    Please send resume to jacklyn.ho@experis.com to be considered.

  • 07 Jan 2016 8:00 PM | Anonymous member

    Hello, if you are interested and qualified for this role then please send your resume to tyrel.lucke@compucom.com. I look forward to hearing from you.

    Research Coordinator / Research Operations Manager (contract)

    Location: Bellevue, WA

    Start: Beg of JAN 2016

    Position Type: Contract

    Contract Length: 6 months, very likely to extend and ongoing

    Work schedule: Mainly during the day but occasional evenings and weekend work – about 10-20% of the time

    Work Space: Coordinating and managing usability research for the team


     

    DESCRIPTION

    Are you looking for a place to grow your skills, learn more about systems thinking, and excited to do that in an ever-evolving, high-energy environment?

     

    We are looking for a kind, organized, assertive individual who is excited to help our team get more done.  Our culture is centered around Research and the insights that emerge via the many ways research is conducted, and the many ways that these insights can improve current software experiences. We want to make product experiences better, and we do that by understanding our customers, building frameworks to help others know them, creating systems to help stakeholders make sense of it all, and evaluating the success of our experiences. We are looking for someone to help us be the engine behind all the work we do - the command center or our team with a background in Research to help it run smoothly.

     

    QUALIFICATIONS

    •             Minimum 3 years’ experience coordinating, organizing and facilitating team efficiencies in a fast-paced environment

    •             Research experience including qualitative interviews and Usability studies is a must

    •             Strong experience in a collaborative setting where Customers and Research are the priority

    •             A passion for user-centered design and the User Experience, with a thorough knowledge of the product design process.

    •             Demonstrated experience synthesizing and summarizing insights, storytelling through Presentation and Video tools

    •             Excellent communication skills; both written and verbal

    •             Systems thinking with focus on efficiency, and ability to meet deadlines in fast paced environment.

    •             Experience with usability recording/note taking using tools such as OneNote, Excel, Word, and PowerPoint, and demonstrated ability to learn new tools quickly.

     

    LOGISTICS

    All work will be conducted from offices in downtown Bellevue

    May require some limited flexible availability on evenings during, with pre-planning

    Position is on-going, with reviews and feedback given throughout

    Personal means of transportation is a bonus; there may be infrequent trips over the bridge

     

    NICE-TO-HAVES

    •             Analysis experience – analyzing surveys, interviews, large data-sets

    •             Recruiting experience – the ability to screen individuals for research studies

     

    Additional notes from manager on this role:

     

    We’re looking for someone to contract with us as a Research Coordinator, who could also run basic usability tests and has experience in a User-Centric workplace. Someone who enjoys collaborating, communicating, organizing AND researching.


    Hello, if you are interested and qualified for this role then please send your resume to tyrel.lucke@compucom.com. I look forward to hearing from you.

  • 23 Dec 2015 12:52 PM | Anonymous member
    Hello, if you are interested and qualified for this role then please send your resume to tyrel.lucke@compucom.com. I look forward to hearing from you.


    Clerk 2 (#59801 – contract)

    Client: Large eastside software company

    Location: Redmond, WA

    Start: January 4th

    Position Type: Contract

    Contract Length: 3 months to start and likely to extend, possibly up to 18 months

    Work Space:

    Pay: $ DOE

     

    JOB DESCRIPTION:

     

    Performs a variety of complex administrative projects, for a department or division, primarily related to a specific organizational function. Coordinates meetings and events; coordinates department financial operations, personnel operations, and/or facility operations; completes special projects as assigned. Maintains and updates tools; Researches and prepares reports.

     

    What is the primary function of your team

    User Experience Research (UXC) Our team manages and recruits external participant for User Experience Research studies for our Products. We specialize in both the recruiting and scheduling aspects of the User Research study process. Our team is very collaborative and partners with the entire User Research community.

     

    Please provide detailed job description

    Spreadsheet work, Daily reporting and tracking. Vendor communications. Participant waiver Archiving. Study billing notices. participant feedback consolidation and tracking. Gratuity Program assistance. Gift Card processing/inventory/metrics compilation for Take-in-Advance gratuity options.

     

    What will the primary day-to-day responsibilities entail for this person?

    Incoming study processing and metrics capture. Issue resolution on study conflicts (lab reservations/capacity workarounds/outsourcing work). Participant imports into our database, record merging, processing study closing activities, billing reminders, and participant waiver collection/processing/archiving.

     

    Please list your TOP 3 required skills that candidates must have.

    1.) Detail Oriented

    2.) Excellent Written and Verbal Communication

    3.) Customer Service Oriented and Focused

     

    Tell us about the type of personality which performs best in your team

    All of those things listed. We run quickly and efficiently. Process is to be relied upon. As the operations manager, I create supporting process to facilitate accurate and timely transactions. We pride ourselves on catching issues before they become problems

     

    QUALIFICATION DETAILS:

     

    What business group does your team fall under? Can you tell me a little bit about what your team does? What’s happening to create this need? (Replacement, increased workload, new project, etc.)

    - User research team. Team specifically locates participants for the profile that the designers have submitted. Product groups across the company, they submit studies, this team helps conduct and find those participants through their own data bases. They schedule those participants and manage their gratuity. The team is launching a new tool and needs help with the transition. Needs more horse power.

     

    What is a typical day going to look like for this person? What will the schedule look like? (Daily hours, overtime, time spent doing certain types of tasks, meetings, etc.)

    - Looking for the individuals that they had operations experience in the past and very proficient. Excel, communicate well, be good program managers. Identify what needs to be done and take the measures to see it through. Onboard studies, do data entry (not keying in, but help push things from one place to the next), times they will be working with the vendor to communicate things.

    - Very fluid position. They will need to be comfortable changing on a dime. Comfortable with uncertainties. Might be some down time in the roll as well. Being able to identify of those down times and communicate it, m-f standard working hours. Potential for overtime, if more things break.

     

    Can you describe the ways in which this contractor’s performance will be measured?

    - The role is very ambiguous. They will be successful if they take pressure off the rest of team.

     

    When reviewing a resume, what would stand out to you as the BEST candidate versus an AVERAGE candidate? How many overall years of experience should this person have?

    - Operation background, processing things, excel skills (Basics, knowing how to categories data, spreadsheets, navigate with v –lookups, pivot tables) (doesn’t need deep deep knowledge), Digest a spreadsheet and keep it updated.

    - Doesn’t need a person with a masters in operations, but 5-10 years of ops experience, or invoicing,

    - Variants, but similar repetitive tasks.

    - Doesn’t want someone fresh out college, or some that will “learn on the job”.

    - CRM experience would be a huge plus

     

    Please list your TOP 3 required skills that candidates must have on their resume. (Measurable skills, technologies, etc.)

    a.) Degree of some kind

    b.) 4-6 years of experience, would love to see closer to 6-10

    c.) Strong communicator, ready to explain examples.

     

    In your own words, what are the main selling points for this role? How might this interest a potential candidate?

    - A go live environment, lots of expertise and resume building opportunity

    Hello, if you are interested and qualified for this role then please send your resume to tyrel.lucke@compucom.com. I look forward to hearing from you.
  • 19 Nov 2015 3:51 PM | Anonymous member

    Hello. If you are interested and qualified in these roles then please reach out to me at tyrel.lucke@compucom.com. I am looking forward to seeing your resume. Thank you.

    User Researcher (contract)

    Location:  Greater Seattle area

    Start:  ASAP

    Position Type:  Contract

    Contract Length:  6 months, possible to extend

    Work Space:  Research for various consumer products

    We are looking for an experienced (minimum of 2-3 yrs of work) User Researcher to join the group. For this position, the person must be comfortable driving projects independently, scoping out research needs, and proposing methodologies to answer research questions. The range of research for this position would include both software and hardware evaluative studies that would involve content that is in the early stages of development (i.e. Prototypes) all the way up to final product. Experience executing product benchmark studies and comparison studies is highly desired.

    In addition to executing research we are also looking for a candidate who can be a strong customer advocate for any product or area they are assigned to, and also have an ability to work well with others (and influence others). Being able to create compelling visual presentations to communicate results would be a plus, as well as the ability to synthesize research findings into best practices, and guidelines documents.

    An understanding in ergonomics, comfort and hardware usability would be ideal, but not required. An advanced degree in Human Factors, Psychology, HCI, Ergonomics etc. is strongly recommended.

    Hello. If you are interested and qualified in these roles then please reach out to me at tyrel.lucke@compucom.com. I am looking forward to seeing your resume. Thank you.

  • 18 Nov 2015 1:52 PM | Anonymous member

    If you are interested in the role below, contact Gail Galioto at gailmc@microsoft.com


    Office and Office 365 UI Text team, Modern Assistance & Support Experiences 

    Level: 63 

    The Modern Assistance and Support Experiences group’s UI text team is looking for a Senior Managing Editor for Office 365. Our mission? To create UI text that builds engaging and personalized end-to-end experiences that will amaze our customers. We need a rock-solid content strategy guru to help us get there. We’re challenging conventions, rethinking experiences, and helping users love our products. Come join us!


    Let’s talk if you…

    • Use the written word to make connections.

    • Thrive at pushing voice and tone beyond its limits and unifying content into one brilliant experience across products, platforms and channels.

    • Have a diverse content history and can move comfortably between marketing, product, and care teams.

    • Are renowned for your persuasion skills, well thought-out rationales, and a strong point of view.

    Are genuinely excited about editorial philosophies, interaction design, content organization, taxonomy, and information architecture. And you have a firm opinion on the Oxford comma.


    Your big purpose as Senior Managing Editor of Office 365 text:

    You set the tone, determine the content strategy, and ensure everything is executed flawlessly. You will use customer and product data, balanced with upcoming release milestones, to drive the content strategy forward for a portfolio of products. This service-oriented role will report out regularly on UI text and context-sensitive help content performance for a portfolio of products; oversee and triage content bugs; and work closely with content developers to build out and present formal content plans for major releases, and influence UI improvements across products.

     

    Qualifications

     What’ll get your foot in the door    

    • 6+ years’ experience developing end-to-end, curated web experiences that are timely and relevant to customer experiences on a global scale

    • Ability to develop and communicate content strategy, direction, and innovation (across a portfolio of content) – upward, downward, and outward, across multiple disciplines, topics, and tasks

    • Demonstrated understanding and success in design projects with a deep understanding of interaction design, customer experience reviews, customer profile building, human-computer interaction principles and maintaining an information architecture for the Web, including metadata systems, and search, and browse experiences

    • Ability to deeply understand a target audience’s needs, tasks, and goals, and translate those needs into creative concepts and functional components.

    • Proven history of collaboration and innovation with multiple disciplines, including but not limited to engineering, marketing, and support

    • For context-sensitive help work, deep fluency with search engine optimization content writing guidelines and keyword research processes, including how crawling, indexing and ranking works, algorithm updates, webmaster tools, keyword research and tracking tools, content optimization techniques and on-page optimization methods; working knowledge of tools like Google’s Keyword Planner, SEMRush, Google Trends

    • Ability using quantitative and qualitative data to make decisions and recommendations; an appreciation for design and user experience, and their impact on content. Deep understanding of Data (Data trends, content analysis, funnel trends) and fluency using Excel and other data reporting tools such as Power BI

    • Experience with industry-standard tools and processes used to manage information architecture; familiarity with content management systems and a talent for managing

    • Strong executive communication skills and experience communicating with and reporting to senior leaders across multiple disciplines; ability to influence without authority

    • Excellent project management and communication skills; ability to keep a project plan with multiple stakeholders on track.

    • Strong sense of pride and personal accountability for the end-to-end product/service quality, completeness, and resulting user experience; Self-starter with a proven ability to work in a fast-paced, agile content publishing team; Possess a “whatever it takes mentality”


  • 06 Nov 2015 5:22 PM | Anonymous member (Administrator)

    6 month User Research contract role starting mid November. Working with UX and Marketing teams

    To apply please feel free to contact me at biren@haystackcreative.com . Happy to share more, Thank you.

    User Researcher (6 month contract)

    Client: Large International. Company in Pioneer Sq

    Location: On site, Seattle, (Pioneer Square)

    Start date: November 15th

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