POP seeks Experience Lead, FTE, Seattle

03 Oct 2012 7:26 PM | Anonymous member
Please apply directly online: http://www.popagency.com/careers/seattle/experiencelead/

The Experience Lead, Corporate, is responsible for developing and implementing project approaches on Corporate client projects from strategy through launch and managing team members within the discipline and on projects.
  • Plan, schedule, and lead strategic discovery phases
  • Create and document user experiences, from mental models to personas to wireframes
  • Lead the UX team members on projects, ensuring high quality work and on-time delivery
  • Mentor, motivate and challenge team members
  • Make digital experiences feel simple, even when they're not
Client Work
  • Plans, schedules, and leads strategic, research and user experience activities and deliverables during Discovery and Design phases of projects, including assessing business goals, garnering and analyzing market intelligence, conducting user research, developing personas and journeys and designing interaction documentation such as wireframes
  • Assists Client Partners and Program Managers in managing client needs and expectations
  • Leads and mentors Interaction Designers, ensuring both the delivery of high quality work and the growth of individual contributors
  • Works with cross-discipline teams to develop, design and execute a project’s strategy from concept through launch
New Business
  • Represents POP’s User Experience capabilities in new business pitches
  • Writes relevant portions of new business proposals, helps estimates budgets and allocate resources
Professional Development
  • Builds knowledge in the UX field and seeks to become a knowledge leader
  • Publishes in relevant publications and speaks at industry events
Team Building and Management
  • Leads team initiatives to their successful completion
  • Responsible for the management, growth, development and performance of team members
  • Facilitates knowledge sharing and discussions within the team to improve thinking, process, communication and client work
  • Serves as a role model in motivating and challenging team members
  • Participates in recruiting and hiring new team members
  • Strategic thinker with the ability to put plans into action
  • Deep experience building compelling user experiences
  • Portfolio includes a wide sampling of the following: B2C or B2B websites, online community portals, desktop software, mobile applications or product interface design
  • Client-facing experience, preferably with Fortune 500 clients
  • Excellent communication, presentation, collaboration, facilitation, people and project management skills
  • Ability to thrive in a fast-paced environment
  • Extreme attention to detail
  • A passion to push the boundaries of technology
  • A minimum of six years of experience in the user experience field, preferably at a digital agency
  • A minimum of two years managing or mentoring junior team members
  • A bachelor’s degree in Information Science, Library Science, Human Factors or related subject; Master’s degree strongly preferred
  • Willingness to travel up to 30 percent of the time

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